Public services that elevates trust

GOVERNMENT

INDUSTRY CHALLENGES

The citizen experience influences trust in government services

Critical interactions can significantly impact citizens’ perceptions and satisfaction levels. Tackling citizen experience challenges requires proactive measures and a commitment to continuous improvement.

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60%

OF CITIZENS TRUST THE PUBLIC ORGANIZATIONS THEY INTERACT.


8 IN 10

PEOPLE ARE SATISFIED WITH THEIR LATEST GOVERNMENT EXPERIENCE, LAGGING BEHIND OTHER INDUSTRIES


30%

OF CITIZENS PREFER MULTICHANNEL GOVERNMENT SERVICES: ONLINE, IN-PERSON, AND PHONE.

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